Incident Management

Definition of Incident Management as it relates to Software, Application Lifecycle Management, IT Operations

Incident Management focuses on responding to and resolving service disruptions in a timely manner, ensuring minimal impact to IT Operations and Software/Application Lifecycle Management processes. It involves identifying, analyzing, documenting, and tracking incidents to determine their root cause and prevent future occurrences. This includes implementing measures to improve system availability, reliability, and maintainability, as well as providing regular status updates to stakeholders. The goal is to restore normal service operation as quickly as possible, while maintaining the quality of service and minimizing any adverse effects on end-users or business operations.

Note
  • [IncidentManagement.net]
  • [catapultemergencymanagement.com] Catapult Emergency Management System | Incident Management Tool
  • [piii.com] Process Improvement Institute – Consulting and training services in process safety management (PSM), PSM auditing, process hazard analysis (PHA), HAZOP, FMEA, PHA revalidation, root cause analysis (RCA), incident investigation, procedure development and writing, management of change (MOC), layer of protection analysis (LOPA), mechanical integrity, and much more.
  • [Blameless.com] Blameless | Incident Management Workflow Solution
  • [xmatters.com] Service Reliability | Automated Incident Management | xMatters
  • [firmresponse.com] FIRM - Emergency Incident Response Management Platform
  • [pharos-response.co.uk] Experts in Crisis Incident Management | Pharos Response
  • [respondersafety.com] Emergency, Responders, Safety, National Unified Goal for Traffic Incident Management, NUG
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