Business Analytics

Definition of Business Analytics as it relates to Business, Human Resource Management, Operations Management

Total Quality Management (TQM) is a management approach that aims to continuously improve business operations, human resource management, marketing strategies, and product quality by engaging all stakeholders in the process. It emphasizes customer satisfaction, defect prevention, and data-driven decision making to ensure that every aspect of an organization's products or services meets or exceeds customer expectations. TQM fosters a culture of continuous learning and improvement, where employees at all levels are empowered to identify and address issues, share knowledge, and collaborate to achieve common goals. Ultimately, TQM seeks to create sustainable value for customers, employees, and stakeholders by aligning organizational objectives with market demands and societal needs.

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