Customer Relationship Management

Definition of Customer Relationship Management as it relates to Business

Customer Relationship Management (CRM) refers to the practices, strategies, and technologies used by businesses to manage their interactions and relationships with customers. It encompasses various activities such as marketing, sales, customer service, and technical support, aimed at understanding and meeting customer needs, fostering loyalty, and driving business growth. CRM systems enable businesses to capture, store, and analyze customer data from multiple sources, providing a unified view of each customer and enabling personalized communication and engagement. By leveraging CRM, businesses can improve customer satisfaction, increase retention, and drive revenue growth.

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