Operations Management

Definition of Operations Management as it relates to Business, Human Resource Management

Operations Management refers to the systematic design, direction and control of processes which transform inputs into outputs. It involves the effective and efficient management of resources including people, technology, information and finances to achieve organizational goals. In a business context, operations management is responsible for managing the production or delivery of goods and services, ensuring quality, reducing costs, improving efficiency and meeting customer requirements. It interacts closely with other business functions such as marketing, finance and human resource management to align operational activities with overall business strategy. The scope of operations management includes process design, capacity planning, inventory management, quality control, supply chain management and sustainability.

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