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IT Service Management involves the design, delivery, management, and improvement of IT services that meet the needs of an organization. It focuses on aligning IT services with the needs of the business, while also ensuring that services are delivered efficiently and effectively. IT Service Management encompasses various processes, tools, and strategies to support the delivery of high-quality IT services to users and customers. This includes areas such as incident management, problem management, change management, and service level management. Additionally, IT Service Management often involves the use of frameworks and best practices, such as ITIL (Information Technology Infrastructure Library), to help organizations achieve their IT service goals.