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IT Service Management focuses on delivering value to customers through effective and efficient management of IT services, aligned with business needs. It encompasses various processes such as incident management, problem management, change management, and service level management. In the context of Software, Application Lifecycle Management, and Risk Management, IT Service Management plays a crucial role in ensuring that software applications are delivered and maintained in a controlled and secure manner, reducing risks and improving overall service quality. It achieves this by establishing best practices, policies, and procedures for managing IT services, enabling organizations to proactively identify and mitigate potential issues, minimize downtime, and enhance customer satisfaction.