Total Quality Management

Definition of Total Quality Management as it relates to Business, Quality Control

Total Quality Management (TQM) is a management approach that originated in the business sector, with the core objective of enhancing quality and efficiency across all organizational operations. It emphasizes continuous improvement, customer satisfaction, and the involvement of all employees in the pursuit of quality. TQM integrates quality control principles with strategic planning and decision-making processes to create a culture of excellence throughout the organization. This approach transcends traditional quality control methods by focusing on prevention rather than detection of defects, and by fostering a company-wide commitment to quality.

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