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Change Management refers to the systematic approach and application of methods to manage the people side of change in an organization. It encompasses the processes, tools, and techniques required to effectively transition individuals, teams, and organizations from a current state to a desired future state, with the aim of achieving and sustaining business objectives. Change management practices focus on facilitating adoption and minimizing resistance to change, ensuring that all stakeholders are engaged and informed throughout the transformation process. This category is closely related to Business as it directly impacts organizational performance and success. It also intersects with Customer Relationship Management (CRM) and Customer Satisfaction, as successful change initiatives often result in improved customer experiences and stronger relationships. Change management plays a critical role in aligning business strategies with customer needs, fostering innovation, and driving continuous improvement.