Incident Management Process
Incident Management Process involves the identification, prioritization, and resolution of incidents in a systematic and efficient manner to minimize disruption to business operations. It typically includes steps such as incident detection, logging, categorization, prioritization, investigation, diagnosis, escalation, resolution, and closure. The process aims to restore normal service operation as quickly as possible and prevent future incidents from occurring. It may also involve communication with stakeholders, documentation of incidents and their resolutions, and continuous improvement to prevent similar incidents in the future.
External Links
- [piii.com] Process Improvement Institute – Consulting and training services in process safety management (PSM), PSM auditing, process hazard analysis (PHA), HAZOP, FMEA, PHA revalidation, root cause analysis (RCA), incident investigation, procedure development and writing, management of change (MOC), layer of protection analysis (LOPA), mechanical integrity, and much more.