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Incident Management Process is a systematic approach to identifying, analyzing, and resolving incidents in order to minimize their impact on business operations. It involves defining clear roles and responsibilities, establishing effective communication channels, implementing efficient incident detection and escalation procedures, and ensuring timely resolution of incidents through root cause analysis and corrective actions. As part of Change Management within System Administration and under Technology, Incident Management Process focuses on maintaining system stability, availability, and security by managing and resolving unplanned events that disrupt normal operations. This includes incident prioritization, assignment, tracking, and reporting to ensure proper resolution, communication, and follow-up, as well as continuous improvement of the incident management process itself through lessons learned and best practices. By implementing a robust Incident Management Process, organizations can improve their overall system reliability, reduce downtime, and enhance user satisfaction while aligning with industry standards and best practices for IT service management.