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IT Operations is the discipline focused on the day-to-day tasks necessary to manage and maintain an organization's technology infrastructure, encompassing both hardware and software components. It plays a crucial role in ensuring system stability, security, and performance. In the context of IT Service Management, IT Operations focuses on implementing and managing processes that align with the needs of the business while maintaining high levels of service quality. This includes incident management, problem management, change management, configuration management, and capacity management, among others. It also involves continuous monitoring of systems to ensure they are functioning correctly and taking proactive measures to prevent potential issues before they impact users. By prioritizing efficiency, reliability, and security, IT Operations enables organizations to harness the full potential of their technology investments and better serve their customers' needs.