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Problem Management involves identifying, recording, categorizing, and prioritizing incidents, problems, and known errors to minimize their impact on IT services. It is closely related to other areas such as incident management, change management, and configuration management within IT Operations, Software, and Application Lifecycle Management. By proactively managing problems, organizations can reduce downtime, increase productivity, and improve overall service quality. This is achieved by identifying recurring incidents, analyzing their root causes, and implementing preventive measures to avoid future occurrences. In this way, problem management plays a critical role in maintaining the stability and reliability of IT systems and services.