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Behavior Driven Development (BDD) is an approach to software development that emphasizes collaboration and communication between developers, QA, and non-technical stakeholders. It involves defining application behavior through conversations using examples, which are then captured in a precise format called Gherkin. BDD integrates seamlessly with automated testing frameworks, enabling teams to write tests before code is written. This approach helps ensure that the software behaves as intended, reducing the risk of defects and misunderstandings. In the context of IT Service Management, BDD can help improve communication, increase efficiency, and enhance the quality of delivered services by ensuring that all stakeholders have a shared understanding of expected application behavior.