Account Management

Definition of Account Management as it relates to Business, Human Resource Management, Marketing

Total Quality Management (TQM) is an integrated business management strategy that involves all employees in continuous improvement. It aims to increase productivity, reduce waste, and enhance customer satisfaction by focusing on process improvement and defect prevention rather than inspection and correction. TQM emphasizes a strong customer focus, the involvement of all employees in making improvements, and a long-term commitment to improving processes and quality. It is closely related to business, human resource management, and general management as it requires a cultural shift towards a proactive approach to quality and continuous improvement.

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