Help Desk Manager

A Help Desk Manager is responsible for overseeing a team of support specialists who provide technical assistance and customer service to users. They are tasked with ensuring that all inquiries and issues are resolved in a timely and efficient manner, maintaining high levels of customer satisfaction. Help Desk Managers may also be involved in training and mentoring staff, developing support procedures, and implementing new technologies to improve the overall efficiency of the help desk operation.

External Links

Help
Help Desk Software HESK - a free PHP help desk
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Related Categories

Help Desk Manager
IT Help Desk Managers