Business Total Quality Management
Total Quality Management (TQM) is a management approach that focuses on continuous improvement in all aspects of an organization. It involves a commitment to quality by all employees, from top management to front-line workers, and aims to meet or exceed customer expectations. TQM emphasizes the importance of processes, systems, and teamwork in achieving high levels of quality and customer satisfaction. Key principles of TQM include customer focus, continuous improvement, employee involvement, and data-driven decision making.